Top 10 Business Process Outsourcing (BPO) Companies
Top 10 Business Process Outsourcing Companies
Business Process Outsourcing (BPO) is the practice of delegating specific business functions to external service providers. It’s a proven strategy for businesses aiming to reduce operational costs, improve efficiency, and focus on core competencies.
Take California, for instance, where the minimum wage stands at $17 per hour as of January 1, 2025. High labor costs like these drive business owners to explore outsourcing as an affordable alternative for roles such as customer support, data entry, and virtual assistance.
However, finding the right BPO partner is often challenging. To simplify this process, we’ve compiled a list of the top 10 BPO companies based on a rigorous ranking methodology.
1. Outsource Work
Outsource Work tops our list of BPO companies to optimise Revenue Cycle Management through outstaffing models. Most contractors based in Ukraine.
Outstaff Services Offered:
Accountants, Bookkeepers, Accounts Receivable/Payable, Billing Specialists
Bookkeeping, Cash Application, Credit controlling, Invoicing, Billing, Accounts Executive
Data entry in NetSuite, Xero, Quickbooks, Zoho
Contact: serhii@outsource-work.com | +380673130332
Pricing:
$1,500/month per contractor (1-3 years experience)
$2,000/month per contractor (4-6 years experience)
2. PartnerHero
Established in 2012 in Boise, Idaho, PartnerHero specializes in helping startups and high-growth companies reduce costs. It has a Glassdoor rating of 3.5/5.
Services Offered:
Customer support, content moderation, software QA
Design and engineering support, Zendesk implementation, workflow automation
Pricing:
Shared Teams: $10/hour
Dedicated Teams: $1,975/month
Flex Support: Starting at $10/hour
Free Trial: Yes
3. HelpSquad BPO
Founded in 2015, HelpSquad is headquartered in Hatboro, Pennsylvania, and has a global team spanning Europe, Central America, and South Africa.
Services Offered:
Chat and email support, multilingual agents
Social media and phone support
Pricing: Starts at $8/hour
Free Trial: 14 days
4. WOW24-7
Based in Kyiv, Ukraine, and founded in 2015, WOW24-7 serves clients globally, with operations in the USA, Poland, and Russia.
Services Offered:
Call center services, multilingual customer support
Virtual assistance and agent support
Pricing: Customized plans available
Free Trial: No
5. Upwork
Upwork, launched in 2015, is a marketplace for freelancers and agencies offering a wide array of outsourcing options.
Services Offered:
Marketing, customer support, HR, IT, and more
Pricing: Varies by freelancer or agency
Free Trial: Not offered
6. Influx
With operations in over 123 cities worldwide, Influx was founded in 2013 and employs over 1,000 staff members.
Services Offered:
eCommerce, SaaS app, technical support
Customer service, live chat, and voice support
Pricing:
Part-time agents: Starting at $800/month
Pay-per-response: Starting at $999/month
Free Trial: Yes
7. HelpLama
Founded in 2016 and headquartered in San Francisco, HelpLama focuses on small and medium-sized businesses.
Services Offered:
Live chat, phone and email support
Order fulfillment and return management
Pricing: Customized quotes available
Free Trial: 15 days
8. Back Office Betties
Specializing in legal services, Back Office Betties provides tailored support to law firms.
Services Offered:
Virtual legal receptionists, assistants, and client intake
Live call transfers, payment collection, and bilingual support
Pricing: Starts at $360/month
Free Trial: 7 days
9. Integra Global Solutions
Integra offers BPO services globally and serves businesses of all sizes.
Services Offered:
Accounting, IT, customer support, and medical billing
Pricing: Starting at $155/month
Free Trial: Yes
10. Cloudstaff
Founded in 2005 in Australia, Cloudstaff leverages technology to connect businesses with global talent.
Services Offered:
Recruitment, AI staff matching, and productivity technology
Pricing: Starts at $1,049/month
Free Trial: No
